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The future of insurance documentation
Insurance's most important decisions, clearly documented.
Bring coverage selections, client acknowledgments, and important documentation together in one modern platform.
From 20+ independent agencies in Illinois & Indiana
Our first new-business auto account went through Confirmly on day two. The client picked her limits on her phone in the parking lot, and the signed acknowledgment was on file before she pulled away.
Dana W.
Independent agency owner · Naperville, IL
Quoted a homeowners policy, walked the client through each coverage decision, and had the signature back in the same appointment. Three weeks in and every new business account we open goes out this way.
Marcus R.
Independent agency owner · Indianapolis, IN
We signed our first new-business quote on the second week. Now every account leaves the office with the client's coverage selections documented and initialed. I'd just like the quote upload to be a little faster.
Beth A.
Independent agency principal · Peoria, IL
Text message
Illinois Farmers Agency
Hi Jordan, please review & sign your coverage decision.
Coverage decision
Personal Auto · Quote #IL-4471
Bodily Injury
Recommended 100/300
Property Damage
Recommended 100k
Umbrella
Recommended $1M
Signed & preserved
sha256: a91f…c7d2
Records vault
Built for real-world decisions
Every policy comes down to a choice.
Liability limits. Optional protection. Deductibles. Clients make decisions every day. Confirmly helps make the record just as clear.
Auto liability
Choosing coverage limits.
Homeowners
Reviewing water backup protection.
Property
Considering additional coverage.
Umbrella
Deciding on broader liability protection.
Coverage decision
Personal Auto · IL-4471
Signature
J. Rivera
No login required
Test it yourself, start to finish.
Run the whole thing in about five minutes with a sample quote. Build the acknowledgment, send it to your own number, sign it, and watch the signed record come back. What you see is what your client gets.
See It In ActionWater damage, examined
When a client says they asked for coverage, can you prove what actually happened?
A finished basement. Four inches of sewage. A loss the policy didn't cover. The exclusion isn't the problem — the paper trail is.
“I specifically asked my agent about basement water coverage. Why wasn't I protected?”
The client · three days after the loss
The loss
Four inches of sewage
A finished basement with flooring, drywall, a sectional, and electronics sitting in it.
The cause
Sewer backup
Water came up through the drain and lateral. Different peril than surface flooding.
The policy
Backup excluded
Homeowners forms commonly exclude it. A backup endorsement is what pays for it.
The question
What did the client ask for?
Email, CRM, and policy records don't establish if it was requested or declined.
Hypothetical illustration, not an average claim. Sewer backup is not surface flooding, and an uncovered loss is not, on its own, agency liability.
The math
Three callouts. One number nobody wants to run.
Bubble one · the finished basement
Total property damage
$42,000
Luxury vinyl plank, a sectional, drywall to the two-foot line, a television and a console. A hypothetical loss for one finished basement, not an average claim.
Bubble two · the exclusion
Insurance payout
$0
Homeowners forms commonly exclude water backing up through drains. Surface flooding is excluded too and belongs to a separate flood policy — this is neither. It's a backup endorsement question.
Bubble three · the paper trail
Uninsured loss
$42,000
The whole loss now turns on something the file may not answer: was backup coverage requested, offered, or declined?
Illustrative damage
$42,000
Paid by the policy
−$0
Uncovered loss
$42,000
The exclusion isn't the dispute. The dispute is whether anyone asked for the endorsement, offered it, or declined it — and whether the file can show which.
Where it goes next
An uncovered loss isn't a lawsuit. A missing file is what turns it into one.
The basement is dry inside two weeks. The conversation about who said what is just getting started.
Day 0
The floor drain backs up overnight
Water crosses the finished basement and wicks up the drywall. Nobody was negligent in the weather. The house did what old laterals do.
Day 3
The adjuster's answer arrives in one line
Water backup is excluded on the policy as written, and no endorsement was ever added. The payout is zero.
Day 9
The client asks a question the file can't answer
“I specifically asked about basement water coverage.” The agency searches email, CRM, and policy records and cannot establish whether backup coverage was requested, offered, or declined.
Day 30
A demand letter alleges a failure to procure
The claim against the agency is an allegation: that coverage was requested and never obtained. It is not a finding, and an uncovered loss does not create liability by itself — but it does start the file.
Day 60
The E&O carrier asks for the record
Not your recollection. The record: what was recommended, what was quoted, what the client signed, and when. The producer's memory is the weakest exhibit in the room.
Day 61
What's in the file decides the next two years
Either a signed, timestamped checklist naming the sewer-backup endorsement and the client's own decision — or an empty file and a story that changes with each retelling.
One record answers the question that's left.
Confirmly sends a coverage checklist built for this exact conversation. The client signs on their phone, and the signed record is versioned and hashed to the minute it happened.
- The specific endorsement, named by form and limit — not “water coverage.”
- The producer's recommendation and the reason it was made.
- The client's signed acceptance or signed declination, on their own phone.
- A timestamped record of when it was sent, viewed, and signed.
- A hashed, versioned copy stored in the agency's audit trail.
What it doesn't do: if the client asked for the endorsement and it was never obtained, a signed checklist records that failure — it doesn't erase it. Confirmly is evidence of what actually happened, not immunity from a claim.
Why it matters
A clear record, kept for the life of the policy.
Insurance is a promise made between people. We make sure that promise is written down, exactly as it was made.
Why we built this
The file should never be thinner than the memory.
A claim comes in years later, and the coverage decision lives only in someone's memory. Confirmly puts that decision on paper while it's still fresh.
Built by people who've seen what a missing signature costs.
Built for Main Street
For the agencies serving American families and small businesses.
From a first auto policy to a small-business owner's liability, the work is the same — a client asking someone they trust whether they're covered.
Every policy. Every decision. On the record.
The moment that matters
The coverage decision is the part that holds up.
Limits chosen, coverage declined, recommendations made — these decide an E&O case years later. We capture them now, and keep them honest.
Signed before the claim, not after.
The policies that make you think twice
Those are the ones that need the most paper.
The borderline calls — a limit barely above state minimum, a coverage the client was unsure about, a risk you flagged but they waived. Those decisions are the first ones a claim pulls apart. We make sure they're the best-documented ones.
When it's close, the record is what protects everyone.
Our promise
Honest records. No fabrication. Just what was actually said.
We don't invent decisions or fill in coverage a client never chose. Every acknowledgment reflects the real quote and the real conversation — versioned and preserved.
The truth, kept intact.
The Confirmly platform
From coverage discussion to clear documentation.
From initial coverage review to final acknowledgment, bring the documentation together.
Coverage review
Homeowners · Quote #HO-2207
Acknowledgment
Review & confirm
Signature
J. Rivera
Document Vault
Personal Auto — J. Rivera
Oct 18
Homeowners — S. Patel
Oct 16
Renters — D. Cohen
Oct 15
Review
Start with the client's coverage information.
Confirm
Record recommendations and the client's selections.
Preserve
Collect the acknowledgment and keep the signed record.
A clearer process for everyone.
Confirmly brings transparency and consistency to the conversation between agencies and the people they protect.
For agencies
Keep important coverage discussions consistently documented.
For producers
Spend less time preparing acknowledgments.
For clients
Clearly review and confirm the decisions they've made.
Security, trust & compliance
Built with trust at the center.
Thoughtful security, electronic acknowledgments, and careful handling of important client records.
Electronic signatures
Signature workflows built with electronic-record and signature requirements in mind — intent to sign, consent capture, attribution, and record retention.
Communications & consent
Text delivery requires client opt-in before sending, with delivery tracking and opt-out handling. Recipients control message receipt.
Data encryption
Records are encrypted in transit and at rest. API credentials are safeguarded and access is role-controlled.
Record integrity
Timestamped acknowledgments, signature and document hashes, document versioning, activity history, and retrievable signed records where implemented.
Privacy & access
Private document storage, token-protected signing links, and agency-level access isolation keep records with authorized users.
Infrastructure & reliability
Confirmly runs on infrastructure from providers with documented platform security practices and operational safeguards.
Setup in minutes
What it takes to get started.
No IT project. No long onboarding. Your agency keeps its own branding, and client records stay with you.
Create your agency
Add your agency name and invite your producers. Your branding shows on every client message.
2 minutes
Send your first acknowledgment
Upload a quote or pick a policy type. Confirmly builds the acknowledgment and texts or emails it to the client.
About a minute
The client signs
They review what was quoted and what they chose, then sign from any device. The record is versioned and preserved.
Under a minute
Low learning curve
Get set up in 15 minutes.
We'll walk your team through it live, answer questions, and have you sending acknowledgments the same day.
Self-guided demo
Try it end to end. In five minutes.
No account, no call. Upload a sample quote, confirm the coverage decisions, and send a real acknowledgment to your own phone. See exactly what your client sees.
See It In ActionThe full path
~5 minUpload a quote
~30s
Confirm the coverages
~2 min
Send & sign
~1 min
You'll get a live text or email link and a signed record back. Nothing is staged.
For modern insurance agencies
Better documentation. Clearer decisions.
Get your team ready in 15 minutes. We'll walk you through it live.